TRY THE TEAK HEETS BY IQOS

Teak Selection HEETS offer a toasted tobacco blend with nutty aromas.

KEY FEATURES:

• Available in a pack of 20 sticks
• Contains Nicotine
• Does not produce Tar
• Easily replaceable sticks
• Produces great flavour and vapour

WHAT ARE HEETS TOBACCO STICKS?

HEETS are specially designed tobacco sticks that are heated by your IQOS device - rather than being burned like cigarettes. Available in nine variants, each pack of HEETS contains 20 tobacco sticks at £5.99 RRP per pack. One HEETS stick offers a duration similar to the one from cigarettes.

MORE ABOUT TEAK HEETS BY IQOS

"Tar" is the residue from smoke after a cigarette has burned. IQOS does not produce tar because it heats tobacco instead of burning it. It generates an aerosol residue that is fundamentally different from "Tar" and consists of significantly lower levels of harmful chemicals.* Switching completely to IQOS is less harmful than continuing to smoke.**

IMPORTANT INFORMATION:

Although IQOS does not produce tar, IQOS is not risk-free and delivers nicotine which is addictive.

*Average reductions in levels of a range of harmful chemicals (excluding nicotine) compared to cigarette smoke.

**Source: Based on the totality of evidence available for IQOS in comparison with continuing to smoke."

DELIVERY INFORMATION:

Only available to customers in Mainland UK. Shipments outside of these countries will not be fulfilled and orders will be automatically cancelled.

PACKAGE CONTAINS:

• Teak HEETS by IQOS - 20 sticks

Christmas and New Years

Last Posting Dates before Christmas;

• 20th December - Standard Delivery
• 21st December - Royal Mail Tracked 24
• 23rd December - Special Delivery

Royal Mail will not be carrying out deliveries and collections on 25th December, 26th December and 1st January.

Office closures;

• 24th December - Customer Services will close at 1pm, however Live Chat will be available as normal 24/7.
• 25th December - Customer Services will be closed all day, however Live Chat will be available as normal 24/7.
• 26th December - Customer Services will be closed all day, however Live Chat will be available as normal 24/7.
• 31st December - Customer Services will close at 1pm, however Live Chat will be available as normal 24/7.
• 1st January - Customer Services will be closed all day, however Live Chat will be available as normal 24/7.

We Dispatch All Orders, 7 Days A Week

All UK orders over £10 are sent FREE via our Standard Delivery option. All parcels are securely shipped in plain, unbranded jiffy bags. Our returns address is included on the label in very small font for insurance & legal purposes, this does contain our company name 'ECIGW LTD'.

Standard Delivery

• Free on all orders over £10
• £2.49 on all orders under £10
• Sent via Royal Mail First Class or Royal Mail Tracked 48hr depending on the size of the package
• Estimated delivery time is between 3 and 5 days. This is not guaranteed. Please allow up to 10 working days
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday

Royal Mail Tracked 24

• £1.99 on all orders over £10
• £3.99 on all orders under £10
• Sent via Royal Mail Tracked 24hr
• Royal Mail Tracked services are only an estimate. Estimated delivery time is between 1 and 3 days. For guaranteed next day delivery, please select our Royal Mail Special Delivery service
• Tracked 24hr shipments can take up to 7 days to be delivered
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday.

Royal Mail Special Delivery (Next Day Guaranteed)

• Free on all orders over £75
• £6.99 on orders from £10 up to £74.99
• £7.49 on all orders under £10
• All deliveries must be signed for upon delivery.
• A £1.50 surcharge is applied for all Saturday and Sunday deliveries
• For same day dispatch, orders must be placed before 3pm Monday to Friday and before 12pm Saturday and Sunday
• For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 to 5 days. Saturday and Sunday delivery is also not available in the areas listed above
• On infrequent occasions Next Day Delivery can be affected by operational issues with our partners and may arrive later than planned. We cannot be held responsible for operational issues with our partner services, but will operate in line with their policies in such an event

International Delivery Options

Europe Courier Delivery

• £19.99 on all orders.
• Shipped via UPS International services.
• Expected 1 to 4 days, (subject to customs clearance).

Rest of the World Courier Delivery

• £39.99 on all orders
• Shipped via UPS International services
• Expected 3 to 7 days, (subject to customs clearance).
• For same day dispatch on all international orders, these must be placed before 2pm Monday to Friday. Shipping is not available for this service Saturday and Sunday.

All international orders are sent by UPS. We cannot take any responsibility for missing items.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. By placing an international order (shipping outside of UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds

Restrictions

We operate an age verification check on all orders. If you fail this check, your order may be delayed. If this occurs please contact customer services immediately on 0345 305 2585 or email cs@ecigwizard.co.uk

Orders placed on Saturday may arrive on a Sunday with Royal Mail due to their 7-day-a-week service, otherwise, all weekend dispatched orders will arrive on Monday.

All orders made to a BFPO (British Forces Post Office) address must be delivered using Royal Mail as alternative couriers are unable to fulfil these shipments
We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. We can only ship these products via our Courier options available at checkout. These shipments are limited to 2 batteries per order

We refuse any liability for seized goods or additional custom fees. You are responsible for any items once they have left the UK postal system

We are unable to group two or more distinct orders placed separately and shipping fees will apply to each order

If any orders are returned by the mail company due to an incorrect address, unfortunately you will incur additional delivery charges in order for us to re-ship your order

In the unlikely event one or more of your eliquids leak before taking delivery of your order, please let us know within 3 working days so we can promptly resolve any issues. If your liquid vessel has been breached, we would advise against use due to the risk of contamination

According to current UK legislation, E-cigarette products can only be purchased by and shipped to those who are over the age of 18. Due to a law implemented on 20th May 2017, we are required to verify the age of any customers wishing to purchase our products.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use two age verification providers when making checks.

1) We use Experian to aid us in running the necessary checks to verify that you are over the age of 18. They will compare your details against over 1 billion records, that they hold on their system, to ensure that you are of the correct age to purchase our products. Experian is one of the largest and most trusted providers of age verification in the UK, so you can rest-assured that your personal information is in safe hands. Experian do not need to run a credit check in order to verify your age and may also keep a copy of any basic information that we pass on to them. You can find information about Experian Ltd and how they manage your personal data by visiting their website: www.experian.co.uk.

2) We also use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net ( One Account Mobile Limited.)

By accepting 1account's terms and conditions, you consent to your data being used in this way. 1account aim to run as few checks as possible and will only run several checks if they are initially unable to verify your age. 

At times, the age verification check may fail or be referred. In these scenarios, we may request passport or driving license details from you to re-check your details manually against the relevant database. If you do not wish to release this information to us, we are able to cancel and refund your order.

If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;

* You will have received an email from 1Account, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from 1Account.

* You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.

* Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for which ever option is selected.

* Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

*Please note that if for any reason you fail the age verification check, there is a strong possibility that the delivery of your order will be delayed. If this occurs, please contact customer services immediately on 0345 305 2585 or email us at cs@ecigwizard.com.